Introduction
Welcome to House of Scent, where passion meets fragrance and customer service takes centre stage. With over 15 years of invaluable experience catering to various London start-ups, we aim to master the art of providing unparalleled customer satisfaction and the highest-quality UK made fragrance oils and craft supplies on the market.
Chapter 1: The Fragrant Foundation
House of Scent is not just a place for you to order your supplies, we have a commitment to creating a customer experience that transcends the ordinary. This foundation lies in a profound love for scents and a deep understanding of how fragrances can elevate everyday moments. We love providing our customers with a high level of service and we will always do our best to ensure your needs are catered for. This passion emanates from the heart of House of Scent.
Chapter 2: The Importance of Customer Service
House of Scent aims to stand out not just for our aromatic offerings but for our unwavering commitment to customer service. We're not just passionate about supplying you with the best products, it's about much more than that. With a rich history of serving diverse clientele, we understand that exceptional customer service is the secret ingredient that transforms a transaction into a cherished experience. It doesn't matter if you're a newbie to the world of scent crafting or a big brand, we want to offer you the level of service that you deserve, with every order that you place with us.
Chapter 3: Crafting Fragrance with Care
House of Scent's commitment to quality extends to the meticulous selection of fragrances. Each fragrance oil is a result of a careful blend of scents, ensuring that every product delivers an enchanting and authentic experience. Our fragrance oil manufacturer is one of the biggest and most well-respected fragrance houses in the UK. Our fragrance oils will always be undiluted and uncut. This is a true testament to House of Scent's pursuit of perfection.
Chapter 4: The Customer Journey
We promise to welcome you into a world where your preferences, desires and experiences take centre stage. Our customer service team, well-versed in the art of fragrance oil will be able to guide you throughout, offering personalised recommendations and expert advice. We have experience in the home fragrance sector, as makers, business owners and also in our professional careers and so you're more welcome to ask as many questions as you like and if we don't know the answer, we'll do everything to find it for you. We have a thirst for knowledge and we will continue to learn on this journey with you.
Chapter 5: 15 Years of Customer Delight
House of Scent's 15 years of experience in the London start-up scene have been marked by countless moments of customer delight. From going above and beyond to ensure a same day delivery for an urgent order to receiving reviews commenting how instrumental the service has been in resolving a customer complaint, our team has been a constant companion in enhancing the lives of the customers that they have served.
Chapter 6: A Symphony of Scents
In the hands of House of Scent, fragrance oil becomes more than just notes and accords - they transform into a symphony that resonates with the customer's soul. With an extensive range of scents - from delicate florals to exotic woods - every fragrance tells a story and our customer service team ensures that each narrative is uniquely tailored to you. Let us know what you're looking for and we'll do our best to suggest scents that may hit the spot for you.
Chapter 7: The House of Scent Experience
At House of Scent, the customer service experience is as delightful as the fragrance themselves. Our team's passion for scents is mirrored in the dedication to making every customer interaction memorable. From prompt responses to expert advice, House of Scent's commitment to excellence ensures that customers feel valued and understood. We will forever be open, honest and transparent. We know the value of sharing what is going on behind the scenes and always keeping you in the loop. We promise to share the whole truth at House of Scent and you'll see the good and the bad. We wouldn't exist without your love and support and we will never take advantage of that.
Chapter 8: Available When You Need Us
At House of Scent, our commitment to exceptional customer service goes beyond the ordinary. We take pride in being available 7 days a week, setting us apart from other suppliers. Our dedicated team is ready to assist you between 8am and 8pm every single day, ensuring that your questions are answered promptly.
We understand the value of timely responses - and our goal is to always get back to you within 24 hours. Please email hello@houseofscent.com if you need help from Customer Service and we'd be happy to assist you.
Our accessibility extends to popular social media platforms - Instagram, Facebook and TikTok - where you can reach out to us directly at @houseofscentuk1 by popping a message into our DMs.
For a sense of community, you can also join our Facebook Community. Here, you'll find a friendly gathering of fellow scent crafters - ranging from beginners to seasoned experts and from budding entrepreneurs to established brands. In this supportive space, we all come together to make the fragrance community truly extraordinary.
To add a personal touch, we offer free click & collect at our Cheshire HQ. This unique service allows you to meet us face to face, receive hands-on assistance in loading your order into your car and get immediate answers to any questions you might have. Your success is our success and we're dedicated to making your House of Scent experience nothing short of exceptional.
Conclusion:
House of Scent's journey through 15 years of providing exceptional customer service is a testament to our unwavering commitment to excellence. As you continue to immerse yourself in the fragrant offerings of House of Scent, we hope that you not only discover captivating scents but also experience a level of service that turns each moment into a fragrant memory.
